Get In Touch … Stay In Touch
At Blue Otter, our team has executed thousands of communication programs across many strategies to assist franchisors, utilities, healthcare facilities, government and service businesses to communicate effectively and efficiently. Over the decades, we have designed applications that support a variety of communication modes.
Automated Voice Messaging: When things get busy it can be difficult to stay in touch. We have developed a system to send thousands or millions of one-way “blast” messages or engage with your customers or team on an interactive call. Gain insights into their likes and dislikes as they interact with the message and provide you with valuable information. This system can be used for a wide variety of communication needs.
Ring-less Voicemail: Making phone calls may be one of your most effective sources of communication but schedules differ and receiving that call may not always be convenient for your customer. Ring-less Voicemail allows your company to relay information to customers and employees via voicemail only. No more cranky customers due to interrupted dinners.
SMS Text Messaging: Your customers are mobile and almost 99% of them have their phone with them 24/7. Texting comes naturally and is the preferred communication method of nearly everyone, so stay in touch! Text messaging improves the likelihood your message is delivered, whether it’s a one-way text or a two-way text in which you receive feedback. Our application allows you to engage via:
- Mobile coupons
- Loyalty rewards
- Polls and surveys
Outbound Live Agent Calls: Our system has been designed to bypass dropped calls, busy signals and identify answering machines, making programs more efficient than ever! Merging software that makes our agents 100% more productive with Intelligent Routing and our Otter principals, we have a system that allows fully customizable programs and gets a quality job done.
Inbound Customer Support: First class customer service is a top priority in every industry as it plays a large role in both obtaining and retaining loyal clients. Coupled with professionally trained agents, our system is designed to support a variety of inbound channels to allow quality customer care in the most efficient way possible.
Mobile Marketing: Fully connect with your customers or your team with communication that delivers immediacy and intimacy. Encourage consumers to interact instantly with your brand or organization by delivering relevant and engaging content that persuades them to act, buy more products and services, or visit your mobile website regularly to check for specials or upcoming events.
Email Messaging: Yes, people still check their email every day! A well designed and executed email campaign keeps companies top-of-mind. With the proper message and timing, Email Messaging is an effective and engaging way for people to communicate information that can have longevity and be shared.
Blue Otter has a bevy of proven automated solutions. We are passionate about creating innovative solutions for you. Our Otter team is just a squeal away!